Advance Warranty Contacts
There are four designated locations for warranty coverage for Advance products worldwide. In each major geographical region we have a location to contact to initiate a warranty claim for Advance products, whether sold separately or installed in customer fixtures.
The standard Advance warranty applies to all regions of the world. See copy of warranty below.
For The United States, file a claim online or complete the warranty form and FAX it to the number listed on the form. (The online request form can ONLY be used for claims within the United States)
For all other locations, complete the warranty form for the region outside the US and FAX it to the number listed on the form.
Before any product is returned to any location, an RA number should be received. Make sure the RA number is marked clearly on the exterior of all returned packages.
Lamp Ballast Limited Warranty
Advance, 10275 W. Higgins Road, Rosemont, IL 60018 warrants that its lamp ballasts will be free from defects in material and workmanship from the date of manufacture by Advance for the following periods:
(2) Years
Standard Magnetic Fluorescent
High Intensity Discharge (HID)
Magnetic Fluorescent & HID Sign
Matchbox® (case temp. 65°C or less)
REZI™
(3) Years
Mark III Magnetic Fluorescent
E-PAK™ Magnetic Fluorescent
Centium® Electronic 90C T5/HO
(case temp. between 71°C and 90°C)
SmartMate® Compact Fluorescent
(case temp. between 76°C and 85°C)
Electronic Sign
(case temp. 90°C or less)
e-Vision® Electronic HID
(case temp. between 76°C and 85°C)
DynaVision® Electronic HID
(ambient temp. 55°C or less or in a fixture max. case temp. 76°C)
(5) Years
Standard Electronic
(case temp. 70°C or less)
Centium® Electronic
(case temp. 70°C or less)
Centium® Electronic 90C T5/HO
(case temp. 70°C or less)
Optanium™ Electronic
(case temp. 70°C or less)
Mark 5™ Electronic
(case temp. 70°C or less)
SmartMate® Compact Fluorescent
(case temp. 75°C or less)
PowrKut® Low Frequency Electronic
(case temp. 90°C or less)
Mark 7™ 0-10V Electronic Dimming
(case temp. 70°C or less)
Mark 10™ Powerline Electronic Dimming
(case temp. 70°C or less)
ROVR Electronic Dimming
(case temp. 70°C or less)
Xitanium® LED Drivers
This warranty is conditioned upon proper storage, installation, use and maintenance. This warranty is not applicable to any ballast which is not installed and operated in accordance with the current edition of The National Electric Code (NEC), the Standards for Safety of Underwriters' Laboratory, Inc. (UL), the Standards for the American National Standards Institute (ANSI), and with Advance's instructions and guidelines for the ballast. This warranty is not applicable to any ballast subjected to abnormal stresses and operating conditions. Advance shall correct any defects, at Advance's option, by either repairing any defective part or parts or by replacing any defective part or parts or by making available a new replacement ballast. The conditions of any tests concerning any ballast which is claimed to have not performed to this warranty shall be mutually agreed upon in writing and Advance shall be notified of, and may be represented at any such tests. This express limited warranty is extended by Advance only to the original or first end-user purchaser. Warranty claims are to be made in accordance with Advance's published Warranty Service Program.
NO IMPLIED STATUTORY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL APPLY BEYOND THE AFOREMENTIONED WARRANTY PERIOD. The foregoing warranty is exclusive of all other statutory, written or oral warranties, and no other warranties of any kind, statutory or otherwise, are given or herein expressed. This warranty sets forth Advance's responsibilities regarding the ballast and claimant's exclusive remedy.
LIMITATION OF LIABILITY. Advance will not under any circumstances whether as a result of breach of contract, breach of warranty, tort, strict liability or otherwise be liable for consequential, incidental, special or exemplary damages including but not limited to, loss of profits or revenues, loss of use of ballast or any other goods or associated equipment or damage to any associated equipment, cost of capital, cost of substitute products, facilities of services, down time cost, or claims of claimant's customers. Advance's liability on any claim of any kind for any loss or damages arising out of, resulting from or concerning any aspect of this agreement of from the product or services furnished hereunder shall not exceed the price of the specific ballast or ballasts which gives rise to the claim. This warranty gives the claimant specific legal rights. The claimant may also have other rights which vary from state to state.
